Return and Refund Policy

30-Day Return Policy 

You have 30 days after receiving your item to request a return. To be eligible, items must be in their original condition, unworn or unused, with tags, and in the original packaging. Proof of purchase is required.

How to Start a Return

Contact us at info@department3c.com to initiate a return. Returns should be sent to:

7937 S Calumet Ave.

Chicago, IL 60619

If your return is accepted, we’ll send a return shipping label and instructions. Items sent back without a return request will not be accepted. For any return questions, contact us at info@department3c.com.

Damages and Issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Discounts and Sales Policy

All discounted or sale items are final and cannot be returned or exchanged. Discounts apply only during the specified promotional period and cannot be combined with other offers unless otherwise stated. Sale end dates will be clearly indicated on the product page or promotion announcement.

For questions regarding any discounts or promotions, please contact us at info@department3c.com.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom products, personal care goods, hazardous materials, and flammable liquids. We also do not accept returns on sale items or gift cards. Contact us if you have questions about your specific item.

Exchanges

To exchange an item, return the original item and make a separate purchase for the new one.

European Union 14-Day Cooling-Off Period

For merchandise shipped into the EU, you have 14 days to cancel or return your order for any reason. Items must be in their original condition, unworn or unused, with tags, and in the original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@department3c.com.

This policy ensures you have a clear understanding of our return and refund process, aligned with the products we offer.